eCommerce

Kiva is widely recognized as THE solution for eCommerce fulfillment.
For internet retailers the fulfillment center is the store and customer satisfaction is the top priority. Optimizing the distribution center into a competitive resource is essential for internet business to keep up with today's demands and to support growth. Online business-to-business and direct-to-consumer sales require an attention to detail in the fulfillment process that most traditional distribution operations cannot provide. Additionally, Internet retailing often involves large assortments and strategies for offering the 'long tail' of goods selection that's impractical in brick-and-mortar stores. This imposes both storage and productivity challenges on eCommerce fulfillment operations tasked with handling high volumes of individually slow-moving goods.

Heightened consumer demands create unique eCommerce fulfillment challenges:

• High attention to product and package quality
• Fast shipments (2 days or less is expected)
• Free delivery
• Accurate orders
• Large SKU bases
• Small order sizes
• High percentages of returns
• Constantly changing product mix
• Required value added services such as gift wrapping, personalization, etc.
• Delivering more service with less labor
• Growth is extremely hard to plan for operationally
• Screwed up orders = lost customers

Kiva makes it possible to pick eaches and cases as productively as full pallets. Kiva builds accuracy into the solution and enables just-in-time order fulfillment. Light directed picking, put-away and order consolidation combined with barcode scanning and multiple methods for confirming quantity ensure that inventory and orders are 99.99% accurate. Kiva does not require batching and waving of orders so any online order can be processed in as little as 15 minutes from the time a consumer submits an order to when a picked, packed and labeled package is sitting on a delivery truck.

The Kiva warehouse automation system was first deployed to meet eCommerce order fulfillment challenges at Staples. Since then, Kiva has become the preferred fulfillment automation solution for established, new and growing eCommerce players. Kiva enables world-class fulfillment operations that provide superior services while meeting eCommerce, Internet retailing and catalog order processing challenges. To learn more about how a Kiva solution can solve your fulfillment challenges, contact us.