Learn More About Kiva for eCommerce

Watch videos, read case studies and hear from eCommerce leaders about their growth strategies, competitive outlooks and experience building their businesses on the Kiva Mobile-robotic Fulfillment System.


Wall Street Journal Video
This Wall Street Journal video accompanied the article 'Holiday Help: People vs. Robots.' It compares the Crate & Barrel Tracy, CA facility automated by Kiva this year to an Amazon all-manual warehouse outside of Phoenix. (runtime: 5:07).

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Von Maur eCommerce Case Study Video
See how the decision to go from a manual process to a robotic order fulfillment system has catapulted up scale retailer Von Maur's eCommerce presence. Tour their facility, meet the department managers, see how Kiva made a difference. (runtime: 10:00).

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Fulfillment 2.0: Tackling the Seven Critical Fulfillment Challenges of eCommerce - White paper
Read how Kiva addresses the unique challenges presented to online merchants when it comes to order fulfillment. (623 KB pdf)

Staples Denver Testimonial
The Staples Denver Fulfillment Center is the top performing operation in the Staples delivery network. The backbone of the facility is a Kiva solution. In this video you will see the solution in action and hear from Staples operators and management about how the system delivers world-class accuracy, productivity and safety. (runtime: 3:38 min)

Staples Chambersburg
See a Kiva Mobile Fulfillment System in operation at this split-case fulfillment center. Operators are shown picking and packing customer orders with high speed and accuracy. (runtime: 2:45 min)

Staples Denver Case Study
The Staples Denver Fulfillment Center relies on a Kiva solution to pick, pack and ship customer orders. This video details the solution and processes that Staples uses in Denver. You will hear from both managers and operators as they give a video tour of the operation. Performance metrics are discussed and processes are highlighted including: replenishment, carton induction, picking, packing and shipping. (runtime 12 min)

Von Maur COO Testimonial
Watch the process taken by upscale retailer, Von Maur, to implement Kiva and see an approach to fulfill orders that is more accurate, productive, and cost-effective than traditional automation. (runtime: 6:40 min)

Diapers.com Case Study
Diapers.com was founded in 2005 as a pure-play eCommerce company that supplies baby related merchandise. Their moto is "Everything but the baby delivered to your door in 2 days or less." Diapers.com's growth has been phenomenal, and in 2010 they shipped over 500 million diapers. They operate 3 fulfillment centers and all of them use a Kiva system to pick, pack and ship orders. Watch this video to see how a diapers.com facility operates. (runtime 7:49 min)

The Founders Behind Diapers.com Launch Soap.com: "All The Robots Are In Place"
Soap.com and Diapers.com are changing the way people buy their everyday essentials by giving them the convenience of online shopping, fast free, delivery and above and beyond customer service. Hear EVP of Operations Scott Hilton explain how these companies are changing the rules of e-commerce with their innovative back-end technology.(runtime 1:48)

Acumen Brands, Kiva Systems Go Live Video
eCom startup Acumen Brands chronicled their rapid 90 day install of a Kiva System, narrated by CEO John James.
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Quiet Logistics Warehouse
Al Dekin, Senior Vice President, Quiet Logistics & Amy Villeneuve, President & COO, Kiva Systems narrate a tour of Quiet Logistics facility. (runtime 3:32 min)